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December 30, 2011
thisistheverge:

Just a day after it confirmed that it would be adding a $2 ‘convenience fee’ for the privilege of paying bills online or over the phone, Verizon’s cancelled the charge, citing negative customer feedback as the reason for the shift. (via Verizon drops $2 ‘convenience fee’ due to customer feedback | The Verge)

Fastest. Turnaround. Ever. Qwikster has nothing on these guys.

thisistheverge:

Just a day after it confirmed that it would be adding a $2 ‘convenience fee’ for the privilege of paying bills online or over the phone, Verizon’s cancelled the charge, citing negative customer feedback as the reason for the shift. (via Verizon drops $2 ‘convenience fee’ due to customer feedback | The Verge)

Fastest. Turnaround. Ever. Qwikster has nothing on these guys.

15:25 // 2 years ago
On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter.
The FCC, in a statement saying they’ll look into Verizon’s controversial new $2 bill-pay convenience fee. 2011 has not been a good year for nickel-and-dimers — between Bank of America and Ticketmaster, “convenience charges” are starting to look like something consumers will not stand for, and will complain about loudly on the internet. On a side note, Change.org has had a bit of a banner year.
14:42 // 2 years ago