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September 13, 2013

Evidence Thursday the 12th is better than Friday the 13th, United Airlines edition

  • good news For a couple of hours yesterday, consumers buying tickets on United Airlines’ website received tickets for insanely low prices—$5 each, which implies that the passengers received the tickets for the price of a federal security fee set on every ticket. In other words, they were free tickets. One guy managed to score six tickets from Chicago to Los Angeles for $60.
  • better news Rather than screwing over the customers who received the improbable prices, United will honor the ticket prices. “United has reviewed the error that occurred yesterday and decided that, based on these specific circumstances, we will honor the tickets,” the airline said in a statement. They aren’t saying how many people got the insane deals. source
20:22 // 1 year ago
June 17, 2013

BREAKING: Passenger on Hong Kong to US flight claims to have poisoned every person on board


Thankfully, the passenger has been restrained and there don’t appear to be any signs that he successfully poisoned anyone.

from ABC News:

A Newark-bound United Airlines flight is carrying a passenger who reportedly informed the crew that he “poisoned everyone on board.”

United Flight 116, from Hong Kong, is set to land at 1:30 p.m.

The passenger is being restrained by other passengers.

Law enforcement officials in New York and Washington, D.C., are aware of the incident and are responding.

There is no evidence that passengers have been poisoned, and officials believe the man who made the claim is emotionally disturbed.

read the rest

I will update this story with any new developments.

Crazy stuff right there. Definitely not something you’d want to deal with on a flight.

12:35 // 1 year ago
January 16, 2013
19:38 // 1 year ago
15:03 // 1 year ago
December 6, 2011
17:36 // 2 years ago
June 18, 2011

United Airlines dodged a bullet with their system shutdown

  • 10k number of flights canceled after a December snowstorm
  • 9k number of flights canceled after a similar January storm
  • 31 number of flights canceled due to United’s data outage Friday source

» That doesn’t seem like many, right? Yeah, you’re right … while there were another 105 delayed flights worldwide, the fact of the matter is, it happened on a Friday night – the best possible time for a total system shutdown. While travelers were understandably angry, it was the difference between thousands of angry people and hundreds of thousands of angry people.

Read ShortFormBlogFollow

18:04 // 3 years ago

salt-water-chardonnay says: FYI United's computer problems aren't the only travel issue right now. There are hundreds of us stuck in the Continental terminal at Newark after missing connections due to weather delays. They shut customer service at midnight even though there were at least 100 of us still in line who had been waiting over 2 hours. I'm currently on hold with Continental and have been for an hour after trying since midnight to get through and repeatedly getting a busy signal.

» SFB says: That’s incredibly lame … we’ve been there. And unlike United, nobody’s really covering this mess. (EDIT: According to ProducerMatthew, it’s possible that the United mess could be related, as Continental is run by United and it might be affecting their customer service.) Any luck, or does it look like you’ll be stuck overnight? — Ernie @ SFB

2:22 // 3 years ago