In hindsight, I slid into arrogance based upon past success. We have done very well for a long time by steadily improving our service, without doing much CEO communication. Inside Netflix I say, ‘Actions speak louder than words,’ and we should just keep improving our service. But now I see that given the huge changes we have been recently making, I should have personally given a full justification to our members of why we are separating DVD and streaming, and charging for both. It wouldn’t have changed the price increase, but it would have been the right thing to do.Netflix CEO Reed Hastings • In a lengthy apology he wrote on the Netflix blog. Let’s repeat that first sentence again: “In hindsight, I slid into arrogance based upon past success.” That sounds like a quote for the ages, the famous last words for many a company.
A conflict of interest on the side? One of the internet’s most popular movie review websites will now be owned by one of America’s major movie and entertainment studios. The acquisition has less to do with Rotten Tomatoes, however, than it does Flixster, a movie review/streaming company that counted RT as one of its subsidiaries — Warner Bros. wanted Flixster to push a competitive advantage against Netflix, and their new ownership of the widely-known review aggregator is a byproduct of that. So, if Warner Bros. makes a piece of utter dreck, hopefully you’ll still be able to see that not-so-fresh “tomatometer” rating. source