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December 17, 2011

Sprint, amid controversy, plans to shut off Carrier IQ software

  • 26 million number of phones Sprint had sold that used Carrier IQ’s software, the company revealed Thursday
  • zero number of phones that will have the feature enabled from here on out, the company said Friday source

» Killing a major headache: With public scrutiny going against them, Sprint, the largest user of Carrier IQ, has decided that the public relations cost was too much, according to a statement released Friday: “We have weighed customer concerns and we have disabled use of the tool so that diagnostic information and data is no longer being collected. At Sprint, we work hard to earn the trust of our customers and believe this course of action is in the best interest of our business and customers.” Really, though, the problem is that they enabled it in the first place.

10:18 // 2 years ago
December 1, 2011
We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so.
A statement from Apple • Discussing the quickly-becoming-a-big-deal Carrier IQ situation, in which an obscure diagnostic company allegedly had its data-tracking app on a millions of phones — without consumers knowing. At first, was unclear if the software was on Apple’s tightly-locked phones, but last night, it became clear that it was — although, unlike in the case of many Android phones, it wasn’t enabled by default and otherwise difficult to enable. And with the next iOS update, it’ll be gone entirely. Still, though. source (viafollow)
20:04 // 2 years ago

Do you trust them? That’s sort of the principal question at the heart of the Carrier IQ debate, since it’s been revealed that the company’s eponymous software is pervasive (they claim to be running on 140,000,000 mobile devices), largely impossible to detect or disable, and equipped to record nearly everything you do on your device, down to logging keystrokes. Whether or not this software has the power to be used for gross invasions of privacy seems obvious enough — it definitely can. Carrier IQ’s argument, however, is that their data collection is at the behest of the client companies who run the software on their phones, and functions to help companies improve customer experience with the mobile devices in question. However, operating secretly with no security options or ability to easily turn it off, Carrier IQ is courting serious controversy. source

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15:38 // 2 years ago