» Killing a major headache: With public scrutiny going against them, Sprint, the largest user of Carrier IQ, has decided that the public relations cost was too much, according to a statement released Friday: “We have weighed customer concerns and we have disabled use of the tool so that diagnostic information and data is no longer being collected. At Sprint, we work hard to earn the trust of our customers and believe this course of action is in the best interest of our business and customers.” Really, though, the problem is that they enabled it in the first place.
We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so.A statement from Apple • Discussing the quickly-becoming-a-big-deal Carrier IQ situation, in which an obscure diagnostic company allegedly had its data-tracking app on a millions of phones — without consumers knowing. At first, was unclear if the software was on Apple’s tightly-locked phones, but last night, it became clear that it was — although, unlike in the case of many Android phones, it wasn’t enabled by default and otherwise difficult to enable. And with the next iOS update, it’ll be gone entirely. Still, though. source (via • follow)