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November 20, 2012
Unfortunately, the comments of this franchisee, who represents less than 1 percent of our system and who owns restaurants in other concepts, has been portrayed as reflective of the entire Denny’s brand. I am confident his perspective is not shared by the company or hundreds of franchisees/small business owners who make up the majority of the Denny’s community. Specifically, his comments suggesting that guests might reduce the customary tip provided to their server as an offset to his proposed surcharge are inconsistent with our values and approach to business throughout our brand.
Denny’s CEO John Miller • In a statement addressing the controversy surrounding Denny’s franchisee John Metz’s comments about The Affordable Care Act. A number of Denny’s locations around the country have faced boycotts and/or barrages of angry phone calls from people outraged by Metz’s suggestion of adding a “5 percent surcharge for Obamacare” to menus at locations he owns. source
22:32 // 1 year ago